Promoting Patient-Centered Care in Underserved Communities
Patient education is one of the most important ways we can improve the health of our communities. Through an ongoing series of classes as well as a robust library of on demand resources, community members have access to the knowledge needed to empower their healthcare experience.
Curated for you
We offer in-person and virtual training sessions that are open to all members of our communities. To help meet the diverse needs of our communities, we offer a continually evolving series of classes. Examples include:
• Alternative to Opioids for Chronic Pain
• Heart Healthy Living
• Promoting Cancer Screening
Classes don’t work for everyone. Some people want to learn at their own pace outside of a formal setting. With this in mind, we make our educational materials available online and in medical facilities. These materials are available in a variety of languages to ensure accessible information.
Some of our deepest learning comes from connections to people. Regular gatherings (virtual and in-person) where confidence in the healthcare community members and healthcare experts come together to share experiences, ask questions and learn together help inspire action around healthy behaviors, system and continued engagement for healthcare improvements.
LISTENING TO PATIENTS
Your voice can influence healthcare.
We have formed a Patient Advisory Board that allows patients to provide their unique and invaluable perspective to improve the healthcare in their community. Patient Advisors offer unique perspectives on care processes that directly inform medical practices. This group is identified by local providers who want to get the opinions of a group of patients as they develop changes in their practices. Applicants apply to become a member of the Patient Advisory Board and successful applicants receive orientation and training about their role and responsibilities. Our new advisors then work with our staff to develop their ‘patient story,’ which is a great way for them to introduce themselves to community members, clinicians, and fellow board members. This creates a collaborative community with free exchange of ideas between patients, providers, and administrators.
We can help you find your way.
The healthcare system is complicated. Since the era of the country doctor who provides all care, patients now rely on a network of specialists and referrals to receive their care. Given this complexity, it is not surprising that many patients get lost in this system and their health suffers as a result. That is where patient navigation comes in. A Patient Navigator is someone who guides patients through the healthcare system. This can include guiding to recommended screenings, knowing who to follow-up with, as well as required labs and prescriptions. A Patient Navigator also helps patients communicate with their healthcare providers to ensure they understand all the information they need to make an informed decision about their care.
Understanding the costs of healthcare.
Financial hardship is one of the biggest obstacles to many people receiving the right healthcare. This is even true for people who have health insurance. Many people will have a serious illness or become a caregiver for someone with a serious illness during their lifetimes. This often requires patients and caregivers to give up employment, which leads to financial disaster and very often worse health outcomes. To this end, financial navigators can help patients manage their finances within the healthcare system. In addition to helping manage the financial burden of illness, Financial Navigators also work with insurance companies, employers, case managers, lawyers, and others who may have an effect on a patient’s healthcare needs.
It starts with you.
We are increasingly realizing that patients who are involved in their own care have much better outcomes, lower costs, and higher satisfaction with their care. Engagement is difficult in many minority groups, who feel ‘outside’ of the health care system, or that the system was not made for them.
Through our programs, we help patients become more involved in their care by giving them the skills and confidence to help guide their own care. This ensures patients not only understand their care options, but that the cure they receive aligns with their values and preferences. To do this, we must tailor support to the individual’s level of activation, and work to build skills and confidence.
Passports are a great way to make sure your provider understands your health concerns preferences.
Heart Healthy Eating
The Dietary Approach to Stop Hypertension is an effective approach to taking control of your heart health.
Culturally Tailored Healthy Diet
Culturally tailored diets are an effective way to make sure your diet fits in with your values and customs.
Managing Pain Without Opioids
Helping you manage post-surgical and chronic pain without the use of opioids.